“ACG was right!...December isn't even over yet and
2013 will already be our “Best Year Ever” in Fixed Operations! We've been in
business for over 40 years in Calgary and we are well into our third year with
ACG. Our partnership with ACG will continue to be a big part of our future here
at Tower Chrysler”.
Dan Rewucki, President
Tower Chrysler
Calgary, Alberta
Canada
---------------------------------------------------------------------------------------------
Quick Lube Plus
ACG’s Express Lube Training Program is Absolutely Amazing! We've increased our sales per ticket average from $92.00 to $142.00 in less than (60) days! The best part is, we have been able to sustain these great improvements in sales due to their unique “coaching” style and proven processes. Each process was specifically designed for our store as well as the personalities of our employees. Their daily reporting and follow up is also unmatched by any training program that I've seen. The program works!...I’m a Believer! If you don’t have ACG’s Express Lube “Results Based” Training Program, you are missing additional revenue opportunities each day that passes by.
Mitch Drzymala
Quick Lube Plus
Calgary, AB, Canada
------------------------------------------------------------------------------------------------------------
Tower Chrysler
ACG has been Awesome!...we signed up
with them in June of 2011 and as of June 2012, we have increased our Service
& Parts Customer Pay Gross Profits over $340,000.00 and as well as
increasing our Service Absorption by 20% over that same period, even topping
100% Absorption on some of those months! Our Express Service Department has
gone from just over $60.00 to over $100.00 in Sales per Repair Order! With
their Eight Habit strategies, even our
Express Service Department has also grown by over 35%! The best part of the ACG
Program is that they are RESULTS based!... they get paid when I get paid! No
Risk! Great ROI. I recommend this program to any dealer who Really wants
Results!
Dan Rewucki, President
Tower Chrysler-Jeep-Dodge
Calgary, Alberta, CN
_________________________________________________________________________________
Steve Marshall Ford
Every day at 3:00 I have
a stock out list print so we can catch any fast moving parts that we may have
sold out of and have them added to our
daily order for the next
day. It’s not the most cost effective way to order stock parts but its better
than getting caught short of something you should
never be out of!
On an average day we may
order as much as 4 to 6 numbers and sometimes up to 8 or 10 (I’m embarrassed to
say!)
Today we had NONE! And
I’m not embarrassed to tell you I dam near cried! Could it be that our recent
changes are starting to take effect?
Thank you Dave for all
your direction and persistence with my continuous calls and emails and thank
you Ann Marie for believing in me and allowing me
to learn and grow.
I know this is just a
very small step and possibly in some way some dumb luck but it left me with a
big stupid grin on my face for the rest of the day!
Kevin Rutherford
Parts Manager
Steve Marshall Ford
Nanaimo, BC.
B7244
250-758-7742
------------------------------------------------------------------------------------------------------------
The "Eight Habits of Highly Successful Service Advisors" has
meant higher
Gross profit , Higher CSI scores for the last several years at our
Dealerships.
It has also propelled my career from service manager to director
to General
Manager. The ACG team helped us weather the challenging years and
prepared
us for our most certain success. Special thanks to Dave and Guy
for all the extra
time with after hour webinars.
Thanks Again,
Gary Fields
General Manager
Peruzzi Buick GMC
------------------------------------------------------------------------------------------------------------------------------------------------------------------
Automotive Consultants Group
Dear Dave:
I just wanted to write you a quick note of appreciation for
all of the work you have done with our dealerships. We are about to end our third straight year
of increased customer labor sales and gross profit increases, and could not
have done that without the ACG programs.
We have used other consultants in the past with mixed
results, but your involvement with all of our dealerships has been instrumental
in our improvements. You don’t just
“tell” us what to do you “show” us what to do.
You don’t just “talk” to our advisors you “instruct” our advisors. All of our service management staff regularly
looks forward to your visits and feels that your time spent in our service
operations is time well spent.
I’ve been involved in the fixed operations of our
dealerships for over twenty-three years.
I’ve heard a lot of ideas through all the conventions, seminars and
other training programs I have attended.
Your company brings good ideas to our operation as well, but what sets
you apart is your ability to implement those ideas within our dealerships to
their successful conclusion.
I am happy with our association with your company and wish
you all the best in helping other dealership fixed operations the way you have
helped ours.
Sincerely,
Joseph
P. Fangman
Joe Fangman
Co-President
Conklin Cars
------------------------------------------------------------------------------------------------------------
Peruzzi Auto Group
"We've been using ACG's "Eight Habits of Highly
Successful Service Advisors" program for over SIX YEARS and if you are not
on the program, you need to get ON the program!"......
Fred
Peruzzi- Peruzzi Auto group
----------------------------------------------------------------------------------------------------------------------------------
ACG's program delivered
near immediate results in my dealership. The 8 habits of a Successful
Service Advisor at first seemed basic, but the implementation plan from ACG
made what we knew we should do, into a true habit. I believe now, I
couldn't MAKE my advisors STOP following the 8 habits program. There are
a lot of consultants out there with ideas, who come and go; these guys MAKE it
happen with results that last long beyond their time in my dealership.
With experience and passion unmatched in the industry, ACG gave us the ideas
and processes that had an effect in a very short term that have lasted in the
long term. It was a great experience working with them and would highly
recommend.
Dustin Pember
Service Director
Murphy Ford
------------------------------------------------------------------------------------------------------------
If We Stock It,
They Will Sell It
I began working with Dave Piecuch in June of 2011 when ACG came on
board at Tower Chrysler in Calgary, Alberta. Since then I have seen a
significant growth in both our parts and service departments in regards to
customer pay sales. With Dave’s assistance and guidance we keep growing month
after month.
Being the Parts Manager my goal was to increase our “First Time
Off The Shelf Fill Rate”. I believe that if every time a technician comes
to the parts counter and we have what they want, then they will continue to
sell it. “IF We STOCK IT, THEY WILL SELL IT”!! After sitting with Dave and
reviewing my phase in/phase out criteria we started to experiment with various
formulas. I also starting using the manufactures discount program to my
advantage and I’m now able to carry more of the faster moving items on the
shelf without drastically increasing my inventory costs. It took a few months
but we finally got it right. Our “First Time Off The Shelf Fill Rate” went from
65% to 80%!! With using Dave’s experience and vast knowledge I was able
to achieve what I wanted. By having a higher fill rate it has given the service
department the confidence that whatever goes into the shop will come out fixed
the same day.
Dave Piecuch and ACG have been simply awesome to work with. Dave
and I keep in touch on a regular basis and he is always there is guide me in
the right direction. Now that I hit 80% my next target is 90%, I have all the
confidence in Dave and ACG to assist me in reaching it.
Scott Laing
Parts Manager
Direct Line: 403-225-6190
Fax: 403-225-6269
Email: parts@towerchrysler.com
Tower Chrysler Dodge Jeep Ram
10901 Macleod Trail S
Calgary, AB T2J-4L3
(403)278-2020 ext 2250
------------------------------------------------------------------------------------------------------------
Guy Salkeld is the President and Head Performance Coach of Automotive Consultants Group Inc. The only Results Based High Return Training, Coaching, and Consulting company in the world! To learn more go to www.smartservicetraining.com Have a question? E-Mail Guy directly at guy@smartservicetraining.com or Call me direct at: 305-331-3373 https://twitter.com/smartserviceguy
Dave Piecuch is the Vice President of Automotive Consultants Group Inc. and is the Head Coach for Smart PartsTM. The only "Results Based" High Return Training, Coaching, and Consulting company in the world! Dave can be reached at Cell 786-521-1720 or E-mail at dave@smartservicetraining.com Vist our Website at www.smartpartstraining.com
Dave Piecuch is the Vice President of Automotive Consultants Group Inc. and is the Head Coach for Smart PartsTM. The only "Results Based" High Return Training, Coaching, and Consulting company in the world! Dave can be reached at Cell 786-521-1720 or E-mail at dave@smartservicetraining.com Vist our Website at www.smartpartstraining.com
