Thursday, January 10, 2013

ACG's Dealer Success Stories

“ACG was right!...December isn't even over yet and 2013 will already be our “Best Year Ever” in Fixed Operations! We've been in business for over 40 years in Calgary and we are well into our third year with ACG. Our partnership with ACG will continue to be a big part of our future here at Tower Chrysler”.

Dan Rewucki, President
Tower Chrysler
Calgary, Alberta



Quick Lube Plus

ACG’s Express Lube Training Program is Absolutely Amazing! We've increased our sales per ticket average from $92.00 to $142.00 in less than (60) days!  The best part is, we have been able to sustain these great improvements in sales due to their unique “coaching” style and proven processes. Each process was specifically designed for our store as well as the personalities of our employees. Their daily reporting and follow up is also unmatched by any training program that I've seen. The program works!...I’m a Believer! If you don’t have ACG’s Express Lube “Results Based” Training Program, you are missing additional revenue opportunities each day that passes by.

Mitch Drzymala
Quick Lube Plus
Calgary, AB, Canada


Tower Chrysler 

ACG has been Awesome!...we signed up with them in June of 2011 and as of June 2012, we have increased our Service & Parts Customer Pay Gross Profits over $340,000.00 and as well as increasing our Service Absorption by 20% over that same period, even topping 100% Absorption on some of those months! Our Express Service Department has gone from just over $60.00 to over $100.00 in Sales per Repair Order! With their Eight Habit strategies,  even our Express Service Department has also grown by over 35%! The best part of the ACG Program is that they are RESULTS based!... they get paid when I get paid! No Risk! Great ROI. I recommend this program to any dealer who Really wants Results!

Dan Rewucki, President
Tower Chrysler-Jeep-Dodge
Calgary, Alberta, CN


Steve Marshall Ford

On Jul 29, 2010, at 6:08 PM, "Kevin Rutherford" <> wrote:
Every day at 3:00 I have a stock out list print so we can catch any fast moving parts that we may have sold out of and have them added to our
daily order for the next day. It’s not the most cost effective way to order stock parts but its better than getting caught short of something you should
never be out of!
On an average day we may order as much as 4 to 6 numbers and sometimes up to 8 or 10 (I’m embarrassed to say!)
Today we had NONE! And I’m not embarrassed to tell you I dam near cried! Could it be that our recent changes are starting to take effect?
Thank you Dave for all your direction and persistence with my continuous calls and emails and thank you Ann Marie for believing in me and allowing me
to learn and grow.
I know this is just a very small step and possibly in some way some dumb luck but it left me with a big stupid grin on my face for the rest of the day!

Kevin Rutherford
Parts Manager
Steve Marshall Ford
Nanaimo, BC.

Peruzzi Automotive

The "Eight Habits of Highly Successful Service Advisors" has meant higher
Gross profit , Higher CSI scores for the last several years at our Dealerships.
It has also propelled my career from service manager to director to General
Manager. The ACG team helped us weather the challenging years and prepared
us for our most certain success. Special thanks to Dave and Guy for all the extra
time with after hour webinars.

Thanks Again,
Gary Fields
General Manager
Peruzzi Buick GMC


 Conklin Automotive Group 

Dave Piecuch
Automotive Consultants Group
8362 Pines Blvd, Suite 340
Pembroke Pines, FL 33024-6600

Dear Dave:

I just wanted to write you a quick note of appreciation for all of the work you have done with our dealerships.  We are about to end our third straight year of increased customer labor sales and gross profit increases, and could not have done that without the ACG programs.

We have used other consultants in the past with mixed results, but your involvement with all of our dealerships has been instrumental in our improvements.  You don’t just “tell” us what to do you “show” us what to do.  You don’t just “talk” to our advisors you “instruct” our advisors.  All of our service management staff regularly looks forward to your visits and feels that your time spent in our service operations is time well spent.

I’ve been involved in the fixed operations of our dealerships for over twenty-three years.  I’ve heard a lot of ideas through all the conventions, seminars and other training programs I have attended.  Your company brings good ideas to our operation as well, but what sets you apart is your ability to implement those ideas within our dealerships to their successful conclusion.

I am happy with our association with your company and wish you all the best in helping other dealership fixed operations the way you have helped ours.


Joseph P. Fangman

Joe Fangman
Conklin Cars


Peruzzi Auto Group

"We've been using ACG's "Eight Habits of Highly Successful Service Advisors" program for over SIX YEARS and if you are not on the program, you need to get ON the program!"......    

Fred Peruzzi- Peruzzi Auto group


ACG's program delivered near immediate results in my dealership.  The 8 habits of a Successful Service Advisor at first seemed basic, but the implementation plan from ACG made what we knew we should do, into a true habit.  I believe now, I couldn't MAKE my advisors STOP following the 8 habits program.  There are a lot of consultants out there with ideas, who come and go; these guys MAKE it happen with results that last long beyond their time in my dealership.  With experience and passion unmatched in the industry, ACG gave us the ideas and processes that had an effect in a very short term that have lasted in the long term.  It was a great experience working with them and would highly recommend. 

Dustin Pember
Service Director
Murphy Ford


If We Stock It, They Will Sell It

I began working with Dave Piecuch in June of 2011 when ACG came on board at Tower Chrysler in Calgary, Alberta. Since then I have seen a significant growth in both our parts and service departments in regards to customer pay sales. With Dave’s assistance and guidance we keep growing month after month.

Being the Parts Manager my goal was to increase our “First Time Off The Shelf Fill Rate”.  I believe that if every time a technician comes to the parts counter and we have what they want, then they will continue to sell it. “IF We STOCK IT, THEY WILL SELL IT”!! After sitting with Dave and reviewing my phase in/phase out criteria we started to experiment with various formulas. I also starting using the manufactures discount program to my advantage and I’m now able to carry more of the faster moving items on the shelf without drastically increasing my inventory costs. It took a few months but we finally got it right. Our “First Time Off The Shelf Fill Rate” went from 65% to 80%!!  With using Dave’s experience and vast knowledge I was able to achieve what I wanted. By having a higher fill rate it has given the service department the confidence that whatever goes into the shop will come out fixed the same day.

Dave Piecuch and ACG have been simply awesome to work with. Dave and I keep in touch on a regular basis and he is always there is guide me in the right direction. Now that I hit 80% my next target is 90%, I have all the confidence in Dave and ACG to assist me in reaching it.

Scott Laing
Parts Manager
Direct Line: 403-225-6190
Fax: 403-225-6269

Tower Chrysler Dodge Jeep Ram
10901 Macleod Trail S
Calgary, AB T2J-4L3
(403)278-2020 ext 2250

Guy Salkeld is the President and Head Performance Coach of Automotive Consultants Group Inc. The only Results Based High Return Training, Coaching, and Consulting company in the world! To learn more go to  Have a question? E-Mail Guy directly at or Call me direct at: 305-331-3373    

Dave Piecuch is the Vice President of Automotive Consultants Group Inc. and is the Head Coach for Smart PartsTM. The only "Results Based" High Return Training, Coaching, and Consulting company in the world!  Dave can be reached at Cell 786-521-1720 or E-mail at Vist our Website at

1 comment:

  1. Thank you for the info. It sounds pretty user friendly. I guess I’ll pick one up for fun. thank u...!
    Pembroke Pines Jeep


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